Frequently Asked Questions
Q: Do you repair computers?
A: Yes, yes we do. We repair every major brand PC, Notebook, and Netbook, as well as custom built systems.
Q: Do I have to pay for each day you have my computer?
A: Absoluetly not. All of our services have set prices that wont change, whether your computer is here for 1 day or 1 month.
Q: How do you determine the hourly labor total?
A: We only charge you for the time one of our techs is physically working on your computer. We also charge in 15min sections.
Q: After I drop my computer off, how long will it take for it to be done?
A: This depends highly on the service you are getting. We strive to diganose your computer within 48 hours. For virus removal, it usually takes at least a week. However, depending on how busy we are, services can take longer due to the amount of computers in queue.
Q: I need my computer back ASAP. How can I make my computer repair top priority?
A: For situations like this, we have a $50.00 rush fee that will be added on to your total bill. The rush fee assures that your computer will be put at the front of the line to be worked on and will be top priority for our techs.
Q: Do I have to pay up front for services?
A: The only thing you need to pay up front for is hardware. Otherwise, you don't owe us anything until you pick up your computer.
Q: You have finished repairing my computer, but something came up and I don't have all the money to pay for the services. Do you have a payment plan option so I can still pick up my computer?
A: We understand that unforseen circumstances come up and we try to help you out as much as we can. Because of past problems with financing/payment plans, we can't let you take your computer until the full bill has been paid. As long as you keep in contact with us and make small payments as you can, we will hold your computer for you. However, if we don't hear from you in 60 days, your computer will become the property of Cams Computer Sales & Repairs.
Q: I just picked up my computer, but something still seems off with it. Can I bring it back in?
A: Yes, please give us a call and if we can help you over the phone, we will. Otherwise, feel free to bring your computer back in and we'll look at for free.